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Telephone Systems - Installation and Services

Call Logging

Our Call Logging solutions provide you with the ability to make informed decisions about your business and help you efficiently manage your business communications. Our solutions are comprehensive and easy to use and will deliver measurable results in a very short time by:

Reducing communications costs which could result in a saving of up to 20%!

Our call logging solutions integrate fully with our call recording systems and with any PBX enabling you to:

  • Retain customers by improving customer service
  • Increase sales by monitoring and improving your telesales performance
  • Improve call handling performance
  • Detect telephone fraud early preventing potentially huge expense
  • Identify unanswered calls
  • Verify call costs
  • Identify billing anomalies
  • Combat telecommunications fraud
  • Control communications capacity and traffic flows
  • Generating revenue through call cost mark-up and line rental charges
  • Deliver organisational, extension and client billing
  • Optimise staffing levels and efficiency

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