Conditions of Use

The cards we accept include Visa, Visa Delta, Visa Electron, Mastercard, Maestro, Switch and Solo. We reserve the right not to accept an order. We will only dispatch orders to the cardholders address. For information on volume discounts, please contact us here.

Should you wish to change your order after making payment with your credit or debit card, please contact Teltech immediately by email or telephone. Please note that we are unable to change your order after goods have been dispatched.

Delivery to destinations other than UK
The cost for delivery to other destinations other than mainland UK will be confirmed by email.

If you are not happy with the delivery costs then you are free to cancel your order by return of email.

No order will be processed until confirmation of your acceptance.

Delivery Schedule
Every effort is made to get your goods to you as soon as possible. We normally dispatch stock items the same working day, if orders are received before 2pm. For orders received after 2pm, we will normally dispatch your goods the next working day. If it is not possible to dispatch your order, we will contact you and arrange an alternative dispatch date. If this is not acceptable to you, we will be happy to refund your order.

Returns Policy
If you wish to cancel your order, you must do so within seven days of receiving your goods. We regret that software cannot be returned once it is opened or removed from its original packaging. To cancel your order, you must first inform us by email and we will issue you with a returns number. Please ensure that this is clearly marked on the packaging of your return. All returned goods must be packed in a way that ensures their safety from damage in transit and returned in the original, undamaged packaging.  All items in the original boxes must be returned (eg button packs, user guides etc). You will be responsible for the cost of returning the goods. We will process your refund within 30 days of receiving the returned goods. This does not affect your statutory rights as a consumer.

If you do happen to receive the wrong goods, contact us first by email and we will resolve the situation immediately. We will be happy to send out the correct order or to refund your purchase. In the unlikely event that you have to return faulty goods to us, we will either replace, repair or refund the cost of the returned item. To return faulty goods, contact us by email and we will issue you with a returns number. Please ensure that this is clearly marked on the packaging of your return. You will be responsible for the return of the faulty goods.  Once they have been tested and confirmed to be faulty, a replacement will be sent and a refund for postage issued.  We will process your refund within 30 days of receiving the returned goods. This does not affect your statutory rights as a consumer.  

Complaints Procedure
We always strive to offer a first class service. However, if you have any cause for complaint please contact us by email. We will respond to all complaints within one working day, usually the same day. We aim to resolve any complaints or problems within five working days. We will keep you informed and do our best to resolve the situation as quickly as possible.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not disclose buyer's information to any third parties. We will not email you in the future unless you have given us your consent.

The type of information we will collect about you includes:
Your name
Address
Phone number
Email address
Credit or debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. We only use Cookies to keep track of the contents of your shopping cart, once you have selected an item. If you have any questions or comments about privacy, you should email us.